Return and refund policy
1. 30-DAY RETURN POLICY
At Oraby, we want you to be fully satisfied with your purchase. You have 30 days after receiving your item to request a return.
2. RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. RETURN PROCESS
To start a return, you must contact us at support@oraby.shop first.
- Return Address: 1011 3RD ST N, JACKSONVILLE BEACH, FL, 32250, USA
- Instruction: Items sent back to us without first requesting a return will not be accepted.
4. RETURN SHIPPING COSTS & FEES
- Defective or Wrong Items: If the product is incorrect or damaged upon arrival, Oraby will cover the return shipping costs.
- Customer Remorse (Change of Mind): If you changed your mind or ordered the wrong size/color, the customer will be responsible for paying the actual return shipping costs.
- Restocking Fee: We do not charge any restocking fees.
5. REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
6. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Contact Information
For any questions regarding your return, our Florida-based team is here to help:
- Email: support@oraby.shop
- Phone: +1 (904) 258-1567
- Business Address: 1011 3RD ST N, JACKSONVILLE BEACH, FL, 32250, USA
- Service Hours: Monday - Saturday, 9:00 AM - 5:00 PM (EST)